Employment Opportunities

Sonoma County is home to nearly a half-million people, and is famous for its many wineries and the beauty of its diverse landscapes. It is also home to families in crisis, school children with severe behavior problems, youth involved with gangs, and individuals traumatized by the losses resulting from fires, pandemic, poverty, and racism. The mission of LifeWorks is to ensure that the most vulnerable among our neighbors in Sonoma County can benefit from mental health services. Our commitment to the County’s growing Spanish-speaking population includes employing bilingual/ bicultural professionals as at least a third of our staff.

 

Join our team at LifeWorks of Sonoma County! We are recognized as a leader in providing high quality, comprehensive mental health services and education to support healthy, positive outcomes for the members of our community. We offer clinical supervision, training and a fun, positive work environment.

Operations Manager

Job Type: Full-time

Pay: $35.00 per hour

Benefits: Medical, dental, vision, life insurance and retirement benefits. Flexible schedule, paid time off and 13 observed holidays.

ABOUT THE POSITION

LifeWorks is seeking a dynamic and collaborative leader to manage a variety of agency operations. The ideal candidate will have strong leadership and organization skills, be a creative thinker and be knowledgeable about quality assurance/compliance, system development, implementation and evaluation.

 

The Operations Manager reports to the Executive Director and works collaboratively with the Clinical Director to manage contract requirements, ensure compliance with mental health, employment and workplace regulations, and maintain an agency culture focused on support, productivity and high-quality service delivery. The Operations Manager will supervise administrative staff which may include reception, office manager and administrative assistants.

 

LifeWorks is made up of a diverse staff and values cultural humility and conscientious approaches to privilege and power. We expect our leadership to exemplify proactive problem solving and communication.

 

This position will have three main focal areas:

  • Compliance - Serve as the agency’s Compliance Officer, ensuring adherence to MediCal, labor law, therapy contracts, HIPAA and other regulations. This involves the development, implementation and monitoring of policies and procedures in these areas.

  • Personnel - Manage systems related to personnel onboarding and exit including training on compliance and labor policies, exit interviews and completing employment related documentation.

  • Reporting - Create and maintain systems to track, compile and report demographic, output and outcomes data. Complete contract required reporting, sharing data for PR, funding and quality improvement.

DUTIES & RESPONSIBILITIES

  • Work closely with the Executive Director to maintain a healthy and productive work environment

  • Manage facility needs, certifications and inspections

  • Facilitate regular meetings with clinical and administrative staff

  • Remain informed of policies and regulations impacting the agency

  • Develop/update written policies and provide training and instruction to staff

  • Set compliance standards and utilize effective monitoring systems

  • Assist in onboarding and training new staff and managing the staff exit procedure

  • Manage HR duties including staff grievances, benefits registration and personnel requirements

  • Provide direct supervision to administrative staff

  • Manage agency outcomes and reporting including the completion of written reports and presenting data

  • Serve as the agency compliance officer both internally and with contract funders

  • Serve as a representative of LifeWorks in the community in a professional manner

  • Participate as a member of the leadership team and contribute to agency vision and planning

POSITION REQUIREMENTS

  • Experience working in a mental health setting

  • Two years of management experience

  • Experience leading and being a collaborative member of diverse teams

PREFERRED EXPERIENCE

  • Experience with MediCal billing and/or compliance or willingness to learn

  • Experience in compliance or quality assurance management

  • Bachelor’s degree in a related field

  • Bilingual/bicultural candidates are encouraged to apply

COVID-19 CONSIDERATIONS
All staff must either prove full vaccination OR show negative test results each week, as long as such public health orders are in place. Regular cleaning of office/work areas.

APPLY by submitting a cover letter and resume to: mfountain@lifeworkssc.org. Position is open until filled.

LifeWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.